Computer Network Support Specialists
Computer Network Support Specialists analyze, test, troubleshoot, and evaluate network systems such as local area networks, wide area networks, cloud networks, and servers. They perform maintenance work to keep these systems operating correctly with minimal interruption. Most work for technology companies, corporations with large IT departments, or managed service providers.
Four short assessments and your background, scored against computer network support specialists and 13,000 other careers — with the reasons. Free.
A day in the work
A typical week involves monitoring network performance, diagnosing connectivity issues, and implementing system updates. Specialists might spend time troubleshooting a server outage, testing new hardware configurations, or documenting network infrastructure changes. They respond to user-reported problems, analyze system logs to identify problems, and coordinate with other IT staff to prevent future disruptions.
Who this work suits
Holland code CIR. Conventional work is organized, detail-oriented work with clear procedures. Aptly’s interest assessment scores you on the same six scales.
You tend to enjoy systematic problem-solving and working with established procedures and standards. You're naturally investigative—digging into technical issues methodically—and you prefer environments with clear protocols, structured processes, and measurable outcomes.
What it takes
Preparation: Considerable preparation (most need a bachelor’s degree and several years of experience). Most people in this occupation hold a bachelor’s degree.
Skills that matter most
Knowledge areas
Pay by state
| State | 25th pct | Median | 75th pct | Employed |
|---|---|---|---|---|
| Washington | $80,590 | $101,750 | $134,340 | 3,300 |
| Maryland | $70,990 | $96,680 | $137,570 | 8,200 |
| District of Columbia | $80,160 | $91,370 | $121,100 | 450 |
| Massachusetts | $76,900 | $88,650 | $109,730 | 1,980 |
| New Jersey | $66,710 | $87,440 | $108,610 | 3,370 |
| Alaska | $63,930 | $86,110 | $103,340 | 300 |
| Nevada | $63,130 | $85,790 | $109,990 | 2,460 |
| Hawaii | $59,800 | $83,620 | $100,410 | 350 |
| Rhode Island | $68,760 | $82,970 | $107,250 | 620 |
| Colorado | $74,410 | $82,750 | $91,760 | 4,530 |
| Connecticut | $62,840 | $81,890 | $111,460 | 850 |
| Wisconsin | $67,350 | $81,010 | $93,120 | 1,140 |
All 50 states, D.C. and Puerto Rico
Certifications people in this field hold
- Certified Network Computer Technician (NCT) — ETA International
- Information Technology Specialist - Network Security (ITS-NS) — Pearson
- Information Technology Specialist - Networking (ITS-N) — Pearson
- Cisco Certified Support Technician - IT Support — Cisco Systems, Inc.
- Cisco Certified Support Technician - Networking (CCST) — Cisco Systems, Inc.
- Nokia Network Routing Specialist II (NRS II) — Nokia
Training
Aptly members see WIOA-approved programs, colleges and certificates near them, with completion and earnings data, on every Path plan.
Job titles in this occupation
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Four short assessments and your background, scored against computer network support specialists and 13,000 other careers — with the reasons. Free.
O*NET-SOC 15-1231.00 · O*NET OnLine. Pay: BLS OEWS May 2025, annual, U.S. Employment counts are national.