Correspondence Clerks
Correspondence clerks compose written and electronic responses to customer inquiries, complaints, and requests. They handle letters about merchandise orders, damage claims, billing errors, credit issues, and service problems. These workers gather necessary information and prepare accurate replies, typically employed by companies with customer service departments, insurance firms, or credit departments.
Four short assessments and your background, scored against correspondence clerks and 13,000 other careers — with the reasons. Free.
A day in the work
A correspondence clerk's week involves reading incoming customer letters and emails, then researching relevant information to draft appropriate responses. They may review account records, billing statements, or product details to address specific complaints or questions. Clerks compose clear, professional correspondence and may file documents for record-keeping. Most communication happens through email and letters, with regular interaction with other departments to obtain necessary information for replies.
Who this work suits
Holland code CES. Conventional work is organized, detail-oriented work with clear procedures. Aptly’s interest assessment scores you on the same six scales.
You're suited for this work if you prefer structured tasks and organized systems—typical of conventional interests. You're also likely comfortable initiating contact and persuading others, reflecting enterprising traits. Attention to detail, solid writing skills, and the ability to handle customer concerns professionally are essential strengths.
What it takes
Preparation: Some preparation (usually high school; some on-the-job training). Most people in this occupation hold a certificate or training program.
Skills that matter most
Knowledge areas
Pay by state
| State | 25th pct | Median | 75th pct | Employed |
|---|---|---|---|---|
| Connecticut | $51,170 | $61,310 | $64,510 | 70 |
| Oregon | $53,690 | $61,160 | $73,700 | 110 |
| California | $44,410 | $53,640 | $65,900 | 240 |
| Idaho | $49,700 | $51,010 | $53,700 | 40 |
| Nebraska | $39,270 | $49,800 | $49,800 | 60 |
| New Hampshire | $40,000 | $49,730 | $59,480 | 120 |
| Indiana | $44,990 | $49,710 | $57,590 | 70 |
| Ohio | $42,840 | $49,700 | $54,390 | 40 |
| New York | $40,220 | $49,360 | $60,320 | 540 |
| Maine | $46,240 | $49,180 | $55,350 | 40 |
| Texas | $40,070 | $48,860 | $59,960 | 830 |
| New Jersey | $32,220 | $48,510 | $55,660 | 40 |
All 26 states
Training
Aptly members see WIOA-approved programs, colleges and certificates near them, with completion and earnings data, on every Path plan.
Job titles in this occupation
Related occupations
Four short assessments and your background, scored against correspondence clerks and 13,000 other careers — with the reasons. Free.
O*NET-SOC 43-4021.00 · O*NET OnLine. Pay: BLS OEWS May 2025, annual, U.S. Employment counts are national.