Patient Representatives
Patient representatives help people navigate healthcare systems by answering questions about policies, assisting with service access, and supporting medical decision-making. They work in hospitals, clinics, insurance companies, and other healthcare facilities, serving as liaisons between patients and healthcare providers.
Four short assessments and your background, scored against patient representatives and 13,000 other careers — with the reasons. Free.
A day in the work
A typical week involves responding to patient inquiries about billing, insurance coverage, and treatment options. Patient representatives may review medical records, explain healthcare procedures, file complaints or appeals, and connect patients with appropriate departments. They document interactions, follow up on unresolved issues, and sometimes attend meetings to discuss systemic problems affecting patient care.
Who this work suits
Holland code SIC. Social work is helping, teaching and working closely with people. Aptly’s interest assessment scores you on the same six scales.
You tend to enjoy helping people solve problems and asking questions to understand situations thoroughly. You work well in this role if you're comfortable investigating complex policies, communicating clearly with diverse groups, and advocating for others within established systems.
What it takes
Preparation: Medium preparation (vocational training, an associate degree, or related experience).
Skills that matter most
Knowledge areas
Who is hiring
Openings right now
- Bilingual Patient Services Representative · Resolv.Global · Remote · Remote
- Patient Representative · Veterans Health Administration · Detroit, Michigan · $68081–$107090
- Patient Representative · Veterans Health Administration · Tampa, Florida · $61722–$97087
- Patient Service Representative (Office Automation) · Military Treatment Facilities under DHA · Fort Bragg, North Carolina · $52693–$68502
- Supervisory Patient Representative · Veterans Health Administration · Dayton, Ohio · $92841–$120696
- Patient Service Representative · Military Treatment Facilities under DHA · Camp Pendleton, California · $46533–$60494
- Revenue Cycle Patient Representative Nationwide-Limbo/ Days · Centra Health · United States · Remote
Openings are read from employers’ own career pages and public job boards and change daily. Search all openings (free account) to filter by distance, pay and how well you qualify.
Pay by state
| State | 25th pct | Median | 75th pct | Employed |
|---|---|---|---|---|
| Wyoming | $63,300 | $80,520 | $84,900 | 90 |
| Delaware | $53,290 | $78,650 | $99,120 | 110 |
| Washington | $51,290 | $62,090 | $83,080 | 3,870 |
| Maine | $46,390 | $61,490 | $66,010 | 550 |
| Massachusetts | $48,290 | $60,500 | $75,290 | 3,550 |
| California | $51,080 | $60,390 | $78,330 | 26,540 |
| Oregon | $50,590 | $60,390 | $75,500 | 1,720 |
| New York | $48,950 | $60,320 | $78,230 | 11,910 |
| Hawaii | $48,810 | $59,900 | $66,420 | 1,000 |
| Minnesota | $47,890 | $59,540 | $73,800 | 2,030 |
| Vermont | $47,730 | $59,470 | $74,150 | 430 |
| Colorado | $48,110 | $59,430 | $71,300 | 2,470 |
All 50 states, D.C. and Puerto Rico
Certifications people in this field hold
- Certified Ophthalmic Medical Technologist (COMT) — International Joint Commission on Allied Health Personnel in Ophthalmology
- Registered Electroencephalographic (EEG) Technologist (REEGT) — ABRET Neurodiagnostic Credentialing & Accreditation
- Registered Polysomnographic Technologist (RPSGT) — Board of Polysomnographic Technologists
- Certified Hyperbaric Technologist (CHT) — National Board of Diving and Hyperbaric Medical Technology
- Certified Clinical Hemodialysis Technician (CCHT) — Nephrology Nursing Certification Commission
- Electroencephalographic Technologists (R. EEG T.) — AABC Commissioning Group
Training
Aptly members see WIOA-approved programs, colleges and certificates near them, with completion and earnings data, on every Path plan.
Job titles in this occupation
Related occupations
Four short assessments and your background, scored against patient representatives and 13,000 other careers — with the reasons. Free.
O*NET-SOC 29-2099.08 · O*NET OnLine. Pay: BLS OEWS May 2025, annual, U.S. Employment counts are national.