Insurance Claims and Policy Processing Clerks
Insurance claims and policy processing clerks handle the administrative work that keeps insurance operations running. They process new policies and claims, verify information from policyholders, update company records, and ensure documents are accurate and complete. Most work in insurance company offices or claims centers.
Four short assessments and your background, scored against insurance claims and policy processing clerks and 13,000 other careers — with the reasons. Free.
A day in the work
A typical week involves reviewing claims forms and policy applications for completeness and accuracy. Clerks contact policyholders by phone or email to request missing information or clarify details. They enter data into company systems, update policyholder records when changes occur, and file documents according to company procedures. Many tasks are repetitive but require careful attention to detail to prevent errors.
Who this work suits
Holland code CES. Conventional work is organized, detail-oriented work with clear procedures. Aptly’s interest assessment scores you on the same six scales.
You tend to prefer structured work with clear procedures and measurable results. You're detail-oriented and systematic, comfortable with data entry and administrative tasks. If you enjoy problem-solving within established rules and take satisfaction in keeping operations organized and efficient, this work suits you well.
What it takes
Preparation: Some preparation (usually high school; some on-the-job training). Most people in this occupation hold a high school diploma.
Skills that matter most
Knowledge areas
Pay by state
| State | 25th pct | Median | 75th pct | Employed |
|---|---|---|---|---|
| New Hampshire | $49,230 | $60,650 | $75,440 | 820 |
| Washington | $49,700 | $60,220 | $69,010 | 3,730 |
| New Jersey | $49,930 | $59,810 | $65,860 | 5,000 |
| Connecticut | $50,510 | $59,760 | $72,040 | 2,430 |
| Maine | $48,200 | $58,890 | $72,410 | 1,710 |
| Colorado | $49,330 | $58,660 | $64,750 | 1,380 |
| Minnesota | $50,860 | $58,030 | $60,310 | 3,580 |
| New York | $48,480 | $57,790 | $64,880 | 8,120 |
| California | $47,560 | $56,800 | $63,230 | 23,470 |
| Massachusetts | $47,550 | $52,910 | $61,150 | 4,820 |
| Montana | $44,290 | $50,890 | $60,380 | 360 |
| Oregon | $47,010 | $50,890 | $59,500 | 2,640 |
All 49 states
Certifications people in this field hold
- Associate, Insurance Regulatory Compliance (AIRC) — LOMA
- Certified Insurance Service Representatives (CISR) — The National Alliance for Insurance Education and Research
- Associate in National Flood Insurance (ANFI) — The Institutes
- Associate in Claims - Management (AIC-M) — The Institutes
- Certified Insurance Counselors (CIC) — The National Alliance for Insurance Education and Research
- Associate in General Insurance (AINS) — The Institutes
Training
Aptly members see WIOA-approved programs, colleges and certificates near them, with completion and earnings data, on every Path plan.
Job titles in this occupation
Related occupations
Four short assessments and your background, scored against insurance claims and policy processing clerks and 13,000 other careers — with the reasons. Free.
O*NET-SOC 43-9041.00 · O*NET OnLine. Pay: BLS OEWS May 2025, annual, U.S. Employment counts are national.